Refund policy

Return & Refund Policy

Thank you for shopping with Vault of the Cards. We take pride in providing authentic trading card products and excellent service. Please read the following policy carefully, as it outlines when returns, refunds, or other resolutions may be available.

1. Eligibility for Returns

Single Cards

Due to the nature of collectible trading cards, we do not accept returns on single cards for change of mind.

However, if a single card is:

  • Incorrectly supplied

  • Damaged during transit

  • Significantly not as described

we will work with you to provide an appropriate resolution. Depending on your preference and availability, this may include:

  • a refund

  • a replacement

  • store credit

Each case will be assessed individually.

Sealed Products

We accept returns on sealed products only if all of the following conditions are met:

  • The product is unopened

  • Factory shrink wrap and/or tamper seals are fully intact

  • The item is unused and in original condition

  • Packaging shows no tears, dents, creases, or removed stickers

Any sealed product that has been opened, tampered with, or damaged after delivery is not eligible for return.

2. Change of Mind

We accept change-of-mind cancellations only before an order has been shipped.

Once an order has been dispatched, we do not accept change-of-mind returns under any circumstances. Please ensure all details of your order are correct before completing your purchase.

3. Return Window

For eligible returns (excluding change-of-mind cancellations), you must contact us within 30 days of purchase to initiate a return request. Requests made outside this period may not be accepted unless required under Australian Consumer Law.

4. Processing & Restocking Fees

A 5% processing fee will be deducted from refunds in the following situations:

  • Change-of-mind cancellations before dispatch

  • Order cancellations requested by the customer

This fee helps cover non-recoverable payment processing costs (such as Shopify and PayPal fees).

No processing fees will be applied where a return or refund is required due to an error on our part or a product fault covered under Australian Consumer Law.

5. Shipping Costs

  • If the return is required due to an error on our part (such as an incorrect item supplied or an item damaged in transit), we will cover return shipping and provide a prepaid return label where applicable.

  • In all other approved cases, return shipping costs are the responsibility of the customer.

6. Refund & Resolution Process

  • All refunds or resolutions are processed after the returned item is received and inspected.

  • Refunds are issued to the original payment method unless otherwise agreed.

  • Processing times may vary depending on your payment provider.

We recommend retaining your tracking number and proof of postage until the process is complete.

7. How to Initiate a Return

To request a return or resolution, please contact us via email and include:

  • Your order number

  • A clear description of the issue

  • Photos of the item and packaging (where applicable)

Providing this information allows us to assess and resolve your request as quickly as possible.

8. Contact Us

For all return enquiries, please contact us at:

vaultofthecards@gmail.com

We appreciate your support and thank you for shopping with Vault of the Cards.